Jewel Beetle Ring

Delivery Information

Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries couriered via FedEx or another private courier. 

Due to the variety in value and scale throughout collections, deliveries will be calculated on a per order basis. Once your order is made online, Jessica will get in touch to arrange and invoice for delivery. 

DELIVERY TIMES

Delivery time varies depending on payment clearance and product availability. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. For urgent delivery requests please contact us directly. Maximum delivery time is 8 - 10 weeks if the item has been made to order, we will inform you if that is the case. Please contact us directly to find out current stock availability if your order is more urgent than the turnaround times stated.

UK DELIVERY

Orders will be dispatched using Royal Mail’s Special Delivery service. All UK orders incur a charge of £15 and above depending on the value/weight of the items ordered, and are fully insured.

Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied via email when your order has been dispatched.

DELIVERIES WITHIN EUROPE:

The delivery time can take around 7 working days and once again due to value and weight variety throughout the collections this will be invoiced on a per order bases after you've made payment for the pieces. 

DELIVERIES TO THE USA AND CANADA:

For deliveries to the USA and Canada we use a fully insured priority courier service. The cost for this service varies from £80 up depending on the value/weight of the pieces purchased. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer.

DELIVERIES TO THE REST OF THE WORLD:

For deliveries to the rest of the world we use a fully insured priority courier service. The cost for this service varies from £80 up depending on the value/weight of the pieces purchased.

Jessica Pass London cannot be held responsible for any delays caused by customs checks in the country of destination. Any customs charges and associated handling fees are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.

HOW YOUR ORDER WILL ARRIVE

Your order will be dispatched in an unbranded external envelope or box. The jewellery is packaged in a branded Jessica Pass London box, which is protected by tissue paper.

If the recipient and shipping address is different to those of the person who placed the order, we will assume that the order is a gift. If you would like a personal message to accompany any gift orders, please contact us directly.

This range of work is fairly robust! But please on receiving your piece try not to re-shape/bend it as the piece may break. These critters need to be handled with some care. 

The gold plating on these pieces will last for some time. If after considerable wear (this may happen over a few years) the silver underneath begins to show through, please do get in touch. Jessica can arrange to have the piece re-plated for you, for a fee. 

And lastly, enjoy! May your critters travel far and wide with you. We hope you love them as much as we do. 

Terms + Conditions

PRICING

Prices are correct at the time of publication. From time to time prices will change in relation to the gold price, and fluctuations in material costs - Jessica Pass London reserves the right to review prices at any time.

All prices are stated in British Pounds Sterling £GBP.

If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. Import duties or tax costs will be invoiced to you directly from the courier company.

RETURNS + EXCHANGES

We hope that you will fall in love with your Jessica Pass London jewellery. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase. The piece must be returned unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

- Commissioned pieces (bespoke)

- Customised pieces

- Re-sized pieces 

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

To return an online purchase, please contact info@jessicapasslondon for further details. 

Jessica Pass London does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid.

If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

FEEDBACK AND COMPLAINTS

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us on info@jessicapasslondon.com

ONLINE SECURITY

We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. 

INTELLECTUAL PROPERTY + DESIGN RIGHTS

Design Rights and Copyrights remain the sole property of Jessica Pass London. Your use of this website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content. Any reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties.